Privacy Policy

1. Information We Collect

When you make a purchase or create an account, we collect information you provide directly:

• Name and email address
• Shipping and billing address
• Payment information (processed securely by Stripe — we never store card numbers)
• Order history and preferences

When you visit our site, we automatically collect certain technical information including your IP address, browser type, referring URL, and pages visited. We use this information to improve our site and diagnose technical issues.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Provide customer support
• Send marketing communications (only with your consent; you can unsubscribe at any time)
• Improve our products and website
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only with service providers necessary to operate our business:

• Stripe — payment processing
• Clerk — account authentication
• Shipping carriers — order fulfillment
• Resend — transactional email delivery

These providers are contractually bound to use your data only to provide services to us.

4. Cookies

We use cookies and similar technologies to maintain your session, remember your cart, and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect site functionality (for example, your cart may not persist between sessions).

5. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is handled entirely by Stripe and is never stored on our servers. We use HTTPS encryption for all data transmission.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us at privacy@realshrooms.com.

7. Data Retention

We retain order and account information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

8. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “last updated” date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, contact us at privacy@realshrooms.com or write to us at: Healvo, United States.