Help
Returns & Refunds
30-day satisfaction guarantee. No questions asked.
Our 30-day guarantee
We stand behind every product. If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery for a full refund — even if the bottle is opened. Functional mushrooms work cumulatively, so we want you to be able to actually try them.
How to start a return
Email us at support@realshrooms.com with your order number and the reason for your return. We'll reply within one business day with return instructions. You do not need to ship anything back before contacting us.
Return shipping
If your order arrived defective, damaged, or incorrect, we cover return shipping and will send a replacement or refund immediately. For all other returns, customers cover return shipping. Products returned should be in reasonable condition.
Refund timing
Once your return is approved, refunds are processed within 5–10 business days to your original payment method. You'll receive an email confirmation when your refund is issued. Depending on your bank, it may take a few additional days to appear on your statement.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong product, email support@realshrooms.com within 7 days of delivery with a photo. We'll make it right with a replacement or full refund — no need to return the item.
Questions?
Email us at support@realshrooms.com and we'll get back to you within one business day. See also our Shipping policy.